Senior Technical Support and Operations Lead

3 days ago


Croydon, Greater London, United Kingdom CV Library Full time
About the Role:
    We are seeking a Senior Technical Support and Operations Lead to join our team. As a seasoned IT professional, you will be responsible for providing high-quality technical support, maintaining and improving current IT processes, and overseeing the health and performance of IT systems. You will also be expected to develop and implement IT strategies to improve operational efficiency and competitiveness, conduct regular cybersecurity assessments and audits, and collaborate with vendors and stakeholders to ensure smooth deployment of new software and hardware.

    Key Responsibilities:
      * Provide high-quality technical support and lead a small offshore tech support team
      * Develop and implement IT strategies to improve operational efficiency and competitiveness
      * Conduct regular cybersecurity assessments and audits, identifying vulnerabilities and implementing proactive security measures
      * Research and evaluate new technologies to improve operational efficiency and competitiveness
      * Collaborate with vendors and stakeholders to ensure smooth deployment of new software and hardware

    Requirements:
      * Proven experience in technical support, IT operations, and team management, with at least 5+ years in a senior role
      * Strong understanding of IT infrastructure, networking, hardware, and software troubleshooting
      * Expertise in cybersecurity principles, threat detection, and prevention
      * Experience with technology implementation, process optimization, and improving workflows
      * Deep understanding of network administration, servers, and virtualization
      * Cybersecurity expertise, including incident response and data protection
      * Familiarity with cloud platforms, automation tools, and software deployment processes
      * Experience in developing and delivering technical training to staff

    Salary:  $130,000 per annum

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