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Technical Support Expert

2 months ago

Belfast, United Kingdom Napier AI Full time
About the Role

We are seeking a highly skilled Application Support Specialist to join our team at Napier AI. As a key member of our support team, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and expertise.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to our customers, resolving issues quickly and efficiently through on-hands technical troubleshooting.
  • Customer Relationship Building: Build and maintain strong relationships with clients to achieve the highest level of customer satisfaction.
  • Technical Analysis and Problem-Solving: Use your technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
  • Collaboration and Communication: Collaborate with other departments in the company to deliver positive customer outcomes and communicate technical concepts to both technical and non-technical stakeholders.
  • Knowledge Base Development: Develop and maintain an internal knowledge base to facilitate knowledge transfer across the support department.
  • Process Improvement: Use your experience to improve key operational processes and identify areas for improvement.
Requirements
  • ITIL Framework Experience: Experience of working within an ITIL framework to investigate and resolve incidents.
  • Cloud and Linux Knowledge: Knowledge of Cloud Environments, Linux, and SQL.
  • DevOps Practices: Basic knowledge of DevOps practices and strong problem-solving skills.
  • Communication and Collaboration: Strong communication and collaboration skills, with the ability to work in a collaborative environment.
  • Time Management and Prioritization: Effective time management skills for efficient prioritization.
About Napier AI

Napier AI is a compliance technology specialist, founded on broad experience and deep expertise. Our platform combines big data technologies with AI and machine learning to increase efficiency and minimize risk. We offer a range of benefits to our employees, including a group life assurance policy, income protections policy, and access to our employee wellbeing programme.