Quality Control Team Lead

4 days ago


Banbury, Oxfordshire, United Kingdom HelloFresh Full time

About HelloFresh

HelloFresh is a leading meal kit company, providing customers with high-quality ingredients and recipes to cook delicious meals at home. Our team is dedicated to delivering exceptional customer experiences, and we're looking for a talented Quality Control Team Lead to join our team.

Salary: £45,000 - £55,000 per annum

The Quality Control Team Lead will play a crucial role in ensuring the maintenance of consistent quality standards across our packaging operations. As a leader, you will be responsible for coaching and managing QC auditors, monitoring performance metrics, and addressing issues in a timely manner.

Key Responsibilities:

  • Drive the monitoring and analysis of key performance metrics, addressing issues and supporting strategic decisions to improve operational effectiveness and quality outcomes.
  • Train and coach QC auditors; provide positive feedback to auditors for following the right 'Quality Check' practices as defined.
  • Ensure adherence to auditing and quality standards across shifts, providing guidance and support to maintain consistent performance and process integrity.
  • Oversee the generation of reports and analysis, using data-driven insights to inform decision-making and support continuous improvement.
  • Leading root cause analyses for errors, you will identify improvement opportunities and develop action plans to reduce error rates.
  • Act as a liaison between QC teams and production, ensuring effective cross-functional communication and consistent updates on targets, expectations, and quality standards.

Requirements:

  • Experience in team management is required.
  • Experience working in a warehouse or similar environment, preferably in the food industry.
  • Proficient in Gsheet/Excel.
  • Confident in collaboration and relationship building in order to liaise with other stakeholders to influence and make decisions.
  • Ability to solve problems using your own initiative.

Benefits:

  • 70% off HelloFresh boxes.
  • Company pension scheme.
  • Gym membership.
  • Bupa private medical insurance (including dental & family cover options).
  • Electric vehicle scheme.
  • Mental health first aiders and an employee assistance programme.
  • If in the office, enjoy a free breakfast every day.
  • Eye care scheme.
  • Cycle to work scheme.
  • Group Life Assurance.

Location: Banbury

Hours: Sunday - Wednesday 6:30am - 6:30pm - day shift only


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