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Quality Assurance Team Lead
1 month ago
About the Role:
This is a 12-month fixed-term contract position at HelloFresh, where you will be responsible for ensuring the maintenance of consistent quality standards and optimal performance.
As the Quality Team leader, your primary responsibility will be to coach and manage QC auditors, monitor performance metrics, and address issues in a timely manner.
Key Responsibilities:
- Drive the monitoring and analysis of key performance metrics, addressing issues and supporting strategic decisions to improve operational effectiveness and quality outcomes.
- Train and coach QC auditors; provide positive feedback to auditors for following the right 'Quality Check' practices as defined.
- Ensure adherence to auditing and quality standards across shifts, providing guidance and support to maintain consistent performance and process integrity.
- Oversee the generation of reports and analysis, using data-driven insights to inform decision-making and support continuous improvement.
- Leading root cause analyses for errors, you will identify improvement opportunities and develop action plans to reduce error rates.
- Act as a liaison between QC teams and production, ensuring effective cross-functional communication and consistent updates on targets, expectations, and quality standards.
Requirements:
- Experience in team management is required.
- Experience working in a warehouse or similar environment, preferably in the food industry.
- Proficient in Gsheet/Excel.
- Confident in collaboration and relationship building in order to liaise with other stakeholders to influence and make decisions.
- Ability to solve problems using own initiative.
What You Will Get in Return:
● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● If in the office, enjoy a free breakfast every day
● Eye care scheme
● Cycle to work scheme
● Group Life Assurance
Location: The Granary, Unit 3, Chalker Way, Banbury, OX16 4XD
Hours: Wednesday - Saturday 6:30am - 6:30pm - day shift only
Next Steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager.
If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.
