Sales Support Team Lead

3 weeks ago


Swindon, Swindon, United Kingdom C4S Search Ltd Full time
Sales Support Manager

Location: Remote (4 days) and Shrivenham (1 day)

Salary: £35k - £45k depending on experience

About the Role

We're seeking an experienced Sales Support Manager to lead and develop a sales/customer support team, ensuring exceptional service for both internal and external stakeholders. This role is key to improving systems, processes, and fostering collaboration across teams.

Key Responsibilities
  • Lead and coach the customer support team to achieve exceptional service standards.
  • Improve sales support processes to enhance customer experience and drive business growth.
  • Collaborate with sales and other departments to ensure a seamless customer experience.
  • Track performance, produce reports, and respond to customer queries when needed.
  • Support internal audits and quality procedures to maintain high standards.
  • Monitor customer feedback and identify areas for improvement to drive business growth.
Requirements
  • Proven experience in sales support, customer operations, or a similar role.
  • Strong communication, leadership, and organizational skills to drive team success.
  • Experience within manufacturing, engineering, or production industry is advantageous.
  • Proficient in Microsoft Office, CRM, and ERP systems to drive business efficiency.
  • Ability to work with technical concepts and data analysis to drive business growth.
What We Offer

We offer a competitive salary, opportunities for growth and development, and a dynamic work environment that fosters collaboration and innovation.



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