Crime Victim Support Team Lead

4 weeks ago

Swindon, Swindon, United Kingdom Victim Support Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Multi-Crime Team Leader at Victim Support Wiltshire. This is an exciting opportunity to make a real difference in the lives of victims of crime.

As a Multi-Crime Team Leader, you will be responsible for ensuring the delivery of excellent services to victims of crime and retaining and developing contracts for services. You will work collaboratively with the Operations Manager and management team to achieve the implementation of workforce plans and the development of the service to maximize positive outcomes for those who access the service.

You will also be responsible for proactively promoting the service, raising awareness of services, and working with professionals collaboratively to improve the access to and quality of services.

Key Responsibilities
  • Ensure the delivery of excellent services to victims of crime and retain and develop contracts for services
  • Work collaboratively with the Operations Manager and management team to achieve the implementation of workforce plans and the development of the service
  • Proactively promote the service, raise awareness of services, and work with professionals collaboratively to improve the access to and quality of services
Requirements
  • An understanding of the Criminal Justice System and the impact of crime on victims and witnesses
  • An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding, and risk assessments
  • A practical understanding of the requirement for confidentiality and safe working practice and maintenance of records in accordance with the Data Protection Act and other legal requirements
  • Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery
  • Demonstrable experience of providing crisis management, support, and guidance in sometimes stressful and difficult situations to a team with a client service focus
  • Excellent communication, negotiation, and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals
About Us

Victim Support is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support, and a real influence in the Criminal Justice System.

Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high-quality services to victims and witnesses and being a vital force for change.

We are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

We strive to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organization with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

We are a Disability Confident Employer and provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia, or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

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