Leisure Team Member

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sporting House Full time

We are seeking a Leisure Operations Assistant to join our team at Sporting House, a leading provider of Learn to Swim experiences.


As a Leisure Operations Assistant, you will play a key role in ensuring the safe provision of our swimming lessons, delivering exceptional customer care, and maintaining the high standards of our facilities.


Main Responsibilities:



  • Supervise the safety of our swimming lesson provision and deliver lifesaving and first aid provision
  • Deliver exceptional customer care to every swimmer and family member in and out of the water
  • Ensure the safe provision of all equipment usage, storage, cleaning, and maintenance
  • Complete and record electronically all relevant health and safety checks as assigned on a daily, weekly, and monthly basis
  • Maintain the facility to a high standard at all times by ensuring the centre is clean and safe for all users and staff
  • Develop your skills and knowledge through training, observation, and feedback on performance
  • Be a positive role model for young people, encouraging them to reach their full swimming potential
  • Deliver the Swimming experience, including servicing customer enquiries, showing potential customers around the centre, driving memberships, and attending regular training with the team
  • Abide by a code of conduct and carry out duties in accordance with all Sporting House policies

Person Specification:



  • Fully funded training and qualifications provided
  • Excellent communication and interpersonal skills
  • Customer service focused, with a determined and committed approach to quality of standards and cleanliness
  • Perseverance and patience to encourage and put people at ease
  • Energetic, passionate, and hardworking personality
  • Ambition for changing children's lives and making a difference
  • Reasonable swimming ability
  • Ability to work in an active, energetic sporting environment

Employee Benefits:



  • Great annual leave package
  • Birthday off
  • Bright and colourful work kit
  • Discount on swimming lessons for family and friends
  • Employee recognition scheme, rewards, and team events
  • Monthly staff training and collaboration
  • Multiple training and qualification opportunities
  • Employee assistance programme

Join us at Sporting House and be part of a dynamic team that is changing lives through swimming.



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