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Repair Operations Coordinator
2 months ago
We are seeking a skilled Repair Operations Coordinator to join our team at Build Recruitment. As a key member of our operations team, you will be responsible for coordinating and scheduling repair operations to ensure timely and efficient delivery of services to our clients.
Key Responsibilities- Schedule and allocate work to a team of operatives, ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
- Manage emergency situations and respond to telephone variations, seeking approval from duty surveyors as necessary.
- Provide excellent customer service to clients and residents, ensuring a high-quality service is delivered on a face-to-face basis.
- Work collaboratively with the team to achieve daily targets and goals, including a minimum of 60 allocations per day of new orders.
- Social housing and repair and maintenance experience.
- Experience in planning and scheduling jobs using planning systems.
- Understanding of various trades and jobs, including direct labor staff and subcontractors.
- Ability to manage Work-in-Progress and apply jeopardy planning, further works management, and extension of times.
- Good level of written English and computer skills.
- Good communication skills, including the ability to communicate with different stakeholders at different levels.
- Passion for service delivery and customer satisfaction.
Build Recruitment Limited is an equal opportunities employer and acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
