Head of Operations

2 weeks ago

Hammersmith, United Kingdom Hammersmith & Fulham Council Full time

I am delighted that you are interested in joining Hammersmith & Fulham and leading our Operations team which sits in the Repairs department for housing, in one of London's most environmentally, economically, and socially ambitious boroughs.
At the heart of our approach is our ambition to deliver quality housing services, that take commercially and operationally optimal approaches to contracting and support our residents to deliver a better services.

Strong leadership is also vital to this role - you'll need to maintain a cohesive and efficient commercial team, programme and manage Capital works, implementation of PPM's, working on delivering and improving our homes in regards to Mould and Damp, Disrepair with innovation, determination, compassion and a working environment where colleagues feel valued and thrive. Leading and embedding of smart technology in the homes will enable our teams deliver excellent services to our residents.

Hammersmith & Fulham Council is both a distinctive and attractive borough to work in and organisation to work for. You'll be responsible for the Repairs of a varied housing stock, home to thriving diverse communities, in an attractive and vibrant Inner-London setting. Political support for delivering excellence in Housing is strong and we put great emphasis on coproducing delivery ambitions with residents We do things with residents, not to them.

We are looking for an influential, commercially minded leader, someone comfortable working in complex political environments, delivering and managing major contracts and programmes with residents at the heart of the service

In return, you'll receive rewarding work, plenty of support in a collegiate atmosphere, and the training and mentoring that helps you reach your goals and potential.

Please refer to the** **Role Profile** for more information

**Role Responsibilities**:
You will need to:

- Contract and Project Management - manage the team and local relationships with new and existing term contractors to obtain best value from contracts. Support the team with expert knowledge of the contract terms. Work closely with contractors to achieve high quality work, and effectively manage and co-ordination of subcontractors and multi trade works to deliver projects on time and budget. Ensure that contracts are administered including the authorisation variations and payments with a resident focused delivery for all investment works.
- Surveying Standards - Assist with and manage within the team the standard specifications and architype replacements for Windows, Kitchens, Bathrooms, and property enhancement works outside of day-to-day repairs.
- Work in collaboration with colleagues across Housing services to ensure a joint approach to improve quality and customer satisfaction for residents.
- Support and manage a flexible approach to the deployment of resources within the department to respond effectively to fluctuations in workloads supporting the Head of repairs and Head of Housing for any works required across teams.
- Support and manage different types of work within the Property Services Division in response to the changes in the volume of work.

**People Values**:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do

**We are fair**
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

**We are caring**
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

**We are collaborators**
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

**We are driven**
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

**Recruiting for Attitude**:
Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:
**Complex problem-solving**
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

**Critical thinking**
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

**Creativity**

**People management**
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.

**Coordinating with others**
You

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