Ecommerce Business Growth Specialist
3 weeks ago
We are seeking a talented Digital Account Manager to join our Client Success Department at Visualsoft, a leading UK-based ecommerce provider. In this exciting role, you will have the opportunity to work with a diverse portfolio of clients, immersing yourself in their businesses to deliver exceptional growth strategies.
The ideal candidate will possess a strong track record in developing relationships with high-profile clients and experience across digital marketing channels. They will be confident in delivering innovative and forward-thinking strategies to drive growth, while also being committed to understanding the client's needs and delivering a bespoke service.
Key duties and responsibilities include:
- Client Relationship Management: building and nurturing strong client relationships, understanding client needs, and developing plans and strategies to address them.
- Client Growth: identifying opportunities for client growth, developing and implementing targeted strategies, and collaborating with internal teams to deliver successful campaigns.
- Escalations: resolving customer complaints quickly and effectively.
Additional requirements include a keen interest and/or experience in consultative selling, a detailed understanding of the digital landscape, and strong communication and presentation skills. Benefits include a competitive basic salary, unlimited paid holidays, hybrid working, and a range of perks and discounts.
We are committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspectives. If you think you have what it takes to succeed in this role, we would love to hear from you.
Key Responsibilities:
- Client Relationship Management: Build and nurture strong client relationships, understand client needs, and develop plans and strategies to address them.
- Client Growth: Identify opportunities for client growth, develop and implement targeted strategies, and collaborate with internal teams to deliver successful campaigns.
- Escalations: Resolve customer complaints quickly and effectively.
Requirements:
- Proven experience working within either marketing, digital, or ecommerce.
- Proven customer service experience.
- Keen interest and/or experience in consultative selling.
- Detailed understanding of the digital landscape.
- Strong communication and presentation skills.
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