Care Navigator
6 days ago
We are seeking a highly motivated and experienced Digital Care Coordinator to join our team at Wide Way Medical Centre. As a key member of our multidisciplinary team, you will play a vital role in providing coordination and navigation of care and support across health and care services.
Key Responsibilities- Work with individuals, their families, and carers to improve their understanding of their health condition and support them to develop and review personalized care and support plans.
- Help individuals manage their needs through answering queries, making and managing appointments, and ensuring they have good quality written or verbal information to help them make choices about their care.
- Assist individuals in accessing self-management education courses, peer support, health coaching, and other interventions that support them in their health and wellbeing.
- Support individuals to take up training and employment and to access appropriate benefits, such as referrals to social prescribing link workers.
- Provide coordination and navigation for individuals and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals.
- Work collaboratively with GPs and other primary care professionals within the practice to proactively identify and manage a caseload, which may include patients with long-term health conditions.
- Explore and assist individuals in accessing a personal health budget where appropriate.
- Work with individuals, their families, carers, and healthcare team members to encourage effective help-seeking behaviors.
- Identify unpaid carers and help them access services to support them.
- Maintain records of referrals and interventions to enable monitoring and evaluation of the service.
- Support practices to keep care records up to date by identifying and updating missing or out-of-date information about the individual's circumstances.
- Develop and curate engaging content for the practice's website, social media channels, newsletters, and other communication platforms.
- Write, edit, and proofread marketing materials, including brochures, flyers, and patient information leaflets.
- Manage and update the practice's social media accounts.
- Create and schedule posts, respond to comments and messages, and track engagement metrics.
- Assist in the development and execution of digital marketing campaigns to promote practice services, health awareness, and community events.
- Monitor and report on the performance of digital marketing efforts using tools such as Google Analytics.
- Coordinate and promote community outreach programs and events.
- Build and maintain relationships with local organizations, schools, and businesses to foster community partnerships.
- Design and distribute patient satisfaction surveys and other feedback mechanisms.
- Assist in the creation and distribution of patient communications, including appointment reminders and health alerts.
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards.
- Ability to actively listen, empathize with individuals, and provide personalized support in a non-judgmental way.
- Ability to provide a culturally sensitive service, supporting individuals from all backgrounds and communities, respecting lifestyles and diversity.
- Commitment to reducing health inequalities and proactively working to reach individuals from diverse communities.
- Ability to support individuals in a way that inspires trust and confidence, motivating others to reach their potential.
- Ability to communicate effectively, both verbally and in writing, with individuals, their families, carers, community groups, partner agencies, and stakeholders.
- Ability to identify risk and assess/manage risk when working with individuals.
- Have a strong awareness and understanding of when it is appropriate or necessary to refer individuals back to other health professionals/agencies.
- Ability to work from an asset-based approach, building on existing community and personal assets.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Ability to demonstrate personal accountability, emotional resilience, and work well under pressure.
- Ability to organize, plan, and prioritize on own initiative, including when under pressure and meeting deadlines.
- High level of written and verbal communication skills.
- Ability to work flexibly and enthusiastically within a team or on own initiative.
- Ability to provide motivational coaching to support individuals' behavior change.
- Experience of working directly in a care coordinator role, adult health and social care, learning support, or public health/health improvement.
- Experience of working in health, social care, and other support roles in direct contact with individuals, families, or carers.
- Experience of working within multi-professional team environments.
- Experience of supporting individuals, their families, and carers in a related role.
- Experience or training in personalized care and support planning.
- Experience of data collection and using tools to measure the impact of services.
- Experience of working with elderly or vulnerable individuals, complying with best practice and relevant legislation.
- Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
- Demonstrable commitment to professional and personal development, enrolled in, undertaking, or qualified from appropriate training as set out in the core curriculum by the Personalized Care Institute.
- Proficient in MS Office and web-based services.
- Skills and knowledge of the personalized care approach.
- Understanding of the wider determinants of health, including social, economic, and environmental factors and their impact on communities, individuals, their families, and carers.
- Understanding of, and commitment to, equality, diversity, and inclusion.
- Strong organizational skills, including planning, prioritizing, time management, and record keeping.
- Knowledge of how the NHS works, including primary care and PCNs.
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes.
- Ability to recognize and work within limits of competence and seek advice when needed.
- Understanding of the needs of older people/adults with disabilities/long-term conditions, particularly in relation to promoting their independence.
- Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional, and social.
- Understanding of the needs of older people/adults with disabilities/long-term conditions, particularly in relation to promoting their independence.
- Other.
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