Senior Retail Operations Manager, Luxury Experience

4 weeks ago


London, Greater London, United Kingdom Canada Goose Full time
Job Overview

The Senior Retail Operations Manager, Luxury Experience is responsible for driving exceptional customer experiences and retail performance in our high-end stores. This role will work closely with the Store Manager to achieve sales targets, enhance customer relationships, and optimize store operations.

Key Responsibilities
  • Achieve or exceed sales targets by implementing effective sales strategies and promotions.
  • Develop and execute plans to drive Net Promoter Score (NPS) and other key selling metrics.
  • Foster a clientele network through CRM initiatives and analyze results to capture rate and repeat purchase.
  • Introduce new categories and elevate customer experiences through events, appointments, and emerging product lines.
  • Resolve common customer issues and train staff on handling similar challenges.
  • Mentor teammates to maintain brand quality and authenticity.
Requirements
  • Minimum 3 years of retail management experience in luxury brands.
  • Experience working with affluent clients and high-traffic locations.
  • Strong analytical skills with a proven understanding of retail math/metrics.
  • Excellent time management and organization skills with the ability to multi-task.
  • Advanced skills in Microsoft Office, specifically Word and Excel.
What We Offer

We offer a comprehensive Total Rewards Program, opportunities for career growth, and a collaborative work environment. Our company values innovation, authenticity, and a relentless pursuit of excellence.



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