Senior Retail Operations Manager, Luxury Experience
4 weeks ago
The Senior Retail Operations Manager, Luxury Experience is responsible for driving exceptional customer experiences and retail performance in our high-end stores. This role will work closely with the Store Manager to achieve sales targets, enhance customer relationships, and optimize store operations.
Key Responsibilities- Achieve or exceed sales targets by implementing effective sales strategies and promotions.
- Develop and execute plans to drive Net Promoter Score (NPS) and other key selling metrics.
- Foster a clientele network through CRM initiatives and analyze results to capture rate and repeat purchase.
- Introduce new categories and elevate customer experiences through events, appointments, and emerging product lines.
- Resolve common customer issues and train staff on handling similar challenges.
- Mentor teammates to maintain brand quality and authenticity.
- Minimum 3 years of retail management experience in luxury brands.
- Experience working with affluent clients and high-traffic locations.
- Strong analytical skills with a proven understanding of retail math/metrics.
- Excellent time management and organization skills with the ability to multi-task.
- Advanced skills in Microsoft Office, specifically Word and Excel.
We offer a comprehensive Total Rewards Program, opportunities for career growth, and a collaborative work environment. Our company values innovation, authenticity, and a relentless pursuit of excellence.
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