Operations Manager

1 week ago

London, Greater London, United Kingdom Hotel Chocolat Group plc Full time

Company Overview


Hotel Chocolat Group plc has solidified its position as the UK's leading premium chocolate brand, renowned for its commitment to quality and customer satisfaction.



About the Role


We are seeking an experienced Store Manager to lead our retail team in driving sales and delivering exceptional customer experiences. As a key member of our management team, you will be responsible for maintaining high store standards, managing budgets, and implementing promotional initiatives to meet business objectives.



Responsibilities



  • Provide effective leadership to inspire and motivate your team members to achieve performance goals and exceed sales targets.
  • Drive store sales and profit growth by optimising operational processes, managing inventory, and controlling expenses.
  • Implement timely promotions, offers, and marketing initiatives to maximise commercial opportunities and enhance customer engagement.
  • Maintain excellent communication with team members, ensuring clear understanding of company vision, values, and expectations.


Requirements and Qualifications



  • Proven experience in luxury retail or a similar fast-paced environment, with a strong track record of driving sales growth and improving customer satisfaction.
  • Natural leadership skills, with the ability to motivate and develop high-performing teams.
  • A passion for delivering exceptional customer service and a keen eye for detail.


What We Offer



  • An attractive salary of £55,000 - £65,000 per annum, depending on experience.
  • A competitive benefits package, including 50% staff discount on Hotel Chocolat products and a 70% discount on stays at our Hotel in St Lucia.
  • The opportunity to work in a dynamic and innovative company that values employee well-being and career development.
  • A chance to join a talented team of professionals who share your passion for excellence and customer satisfaction.

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