Post Office Counter Manager Lead

1 week ago


north yorkshire, United Kingdom WHSmith Full time
Job Overview

We are seeking an experienced Post Office Counter Manager to join our team in Scarborough.

About the Role

This is a dynamic and challenging role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.

The successful candidate will have a proven track record of motivating and inspiring teams to achieve sales growth, improve performance, and meet business objectives.

In this role, you will work closely with the Cluster Manager to identify cost savings and sales opportunities through analysis of the Profit & Loss statement.

You will also be responsible for guiding and inspiring the team to achieve personal and branch targets, including sales, shrink, waste, cash loss, and staff costs.

Key responsibilities include:

  • Create a customer service led culture that drives continuous improvement and delivers a professional, friendly service to all customers.
  • Work collaboratively with the store team to maximize sales opportunities and increase footfall throughout the Post Office and Store.
  • E nsure the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements.
  • Support the Cluster Manager with employee lifecycle from recruitment to appraisals, training, and disciplinary procedures.
Salary and Benefits

The salary for this role is £40,000 per annum, which includes a range of benefits such as pension scheme, holidays (33 days including bank holidays), and employee discounts (up to 50%).



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