Post Office Counter Manager
2 weeks ago
We are seeking a talented Post Office Counter Manager to join our team in Scarborough. As a key member of our store team, you will be responsible for delivering exceptional customer service and driving sales growth.
Responsibilities- Create a customer-centric culture that prioritizes performance improvement and delivers a professional, friendly service to all customers
- Collaborate with the store team to maximize sales opportunities and increase footfall throughout the Post Office and Store
- Ensure compliance with current legislation and Post Office Ltd. requirements
- Motivate and inspire the team to achieve personal and branch targets, including sales, shrink, waste, cash loss, and staff costs
- Work closely with the Cluster Manager to identify cost savings and sales opportunities through analysis of the Profit & Loss statement
- Support the Cluster Manager with employee lifecycle from recruitment to appraisals, training, and disciplinary procedures
- Retail experience in a management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions
- Experience in supporting delivery of store goals, including maximizing sales, controlling shrink, and knowledge of P&L accounts
- Previous experience of working to and achieving stretching targets within tight budgets
- Ability to coach and mentor the team to improve performance
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
We offer a competitive salary range of £50,000 - £60,000 per annum, depending on experience, as well as a comprehensive benefits package, including a pension scheme, holiday allowance, and employee discounts.
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Post Office Counter Manager
1 month ago
Scarborough, North Yorkshire, United Kingdom WHSmith Full timeAs a Post Office Counter Manager in our ScarboroughStore, we want you to put your stamp (pun intended) on your Post Office within a WH Smith store. Youll motivate and inspire your team of counter assistants to provide exceptional customer service, meet business goals and ensure the security of both cash and postal items. We want you and our colleagues to be...
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Post Office Counter Manager
1 month ago
North Yorkshire, United Kingdom WHSmith Full timeAs a Post Office Counter Manager in our ScarboroughStore, we want you to put your stamp (pun intended) on your Post Office within a WH Smith store. Youll motivate and inspire your team of counter assistants to provide exceptional customer service, meet business goals and ensure the security of both cash and postal items. We want you and our colleagues to be...
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Post Office Counter Manager
1 month ago
north yorkshire, United Kingdom WHSmith Full timeAs a Post Office Counter Manager in our ScarboroughStore, we want you to put your stamp (pun intended) on your Post Office within a WH Smith store. Youll motivate and inspire your team of counter assistants to provide exceptional customer service, meet business goals and ensure the security of both cash and postal items. We want you and our colleagues to be...
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Post Office Counter Manager
1 month ago
North Yorkshire, United Kingdom WHSmith Full timeAs a Post Office Counter Manager in our ScarboroughStore, we want you to put your stamp (pun intended) on your Post Office within a WH Smith store. Youll motivate and inspire your team of counter assistants to provide exceptional customer service, meet business goals and ensure the security of both cash and postal items. We want you and our colleagues to be...
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