Post Office Counter Manager

2 weeks ago


Yorkshire and The Humber, United Kingdom WHSmith Full time
Job Overview

We are seeking a talented Post Office Counter Manager to join our team in Scarborough. As a key member of our store team, you will be responsible for delivering exceptional customer service and driving sales growth.

Responsibilities
  • Create a customer-centric culture that prioritizes performance improvement and delivers a professional, friendly service to all customers
  • Collaborate with the store team to maximize sales opportunities and increase footfall throughout the Post Office and Store
  • Ensure compliance with current legislation and Post Office Ltd. requirements
  • Motivate and inspire the team to achieve personal and branch targets, including sales, shrink, waste, cash loss, and staff costs
  • Work closely with the Cluster Manager to identify cost savings and sales opportunities through analysis of the Profit & Loss statement
  • Support the Cluster Manager with employee lifecycle from recruitment to appraisals, training, and disciplinary procedures
Requirements
  • Retail experience in a management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions
  • Experience in supporting delivery of store goals, including maximizing sales, controlling shrink, and knowledge of P&L accounts
  • Previous experience of working to and achieving stretching targets within tight budgets
  • Ability to coach and mentor the team to improve performance
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
Benefits

We offer a competitive salary range of £50,000 - £60,000 per annum, depending on experience, as well as a comprehensive benefits package, including a pension scheme, holiday allowance, and employee discounts.



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