Account Director Lead

17 hours ago


London, Greater London, United Kingdom Directorthopedictherapy Full time
Job Title: Account Director Lead

Estimated Salary: £45,000 - £55,000 per annum.

About the Role:

We are seeking a highly skilled and experienced Account Director Lead to join our team at Directorthopedictherapy. As an Account Director Lead, you will be responsible for delivering agreed annual revenue targets from a set client list.

Key Responsibilities:

  • Manage a varied portfolio of existing customers to ensure they keep coming back for repeat business and are aware of all company products and services.
  • Book and manage jobs to the highest standard.
  • Implement the 9 C's model of customer service across the client base.
  • Ensure regular contact with all clients within the agreed client list.
  • Develop account plans and implement as agreed with the CEO.
  • Meet with key clients on a regular basis to deepen relationships, uncover development opportunities, and ensure alignment with their current and future needs.
  • Actively search out opportunities in your client base, recording activity and opportunities in HubSpot CRM.
  • Generate Google reviews and referrals from your client base.
  • Deliver fundamental tasks, including correct job booking, contacting first job bookers, and PO management.
  • Manage customer payments, ensuring services are received on time and according to agreed terms.
  • Work in partnership with colleagues and other internal teams to ensure customers receive a good service and the company operates efficiently.

Requirements:

  • 3 years' account management experience within a print and mail business.
  • Target-driven, with the ability to build relationships and develop accounts.
  • In-depth understanding of account management and customer service.
  • Able to build strong working relationships both internally and externally.
  • A track record in persuading, influencing, and negotiating effectively at all levels.
  • High degree of accuracy when completing projects.


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