Rider Lifecycle Strategy Lead
4 weeks ago
Deliveroo is transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world.
About the RoleWe are seeking a Rider Lifecycle Strategy Manager to join our London-based Global Delivery Operations team. As a key member of our team, you will be responsible for developing and implementing strategies to maximize rider applicant conversion, retention, and reactivation.
Key Responsibilities- Work closely with our Product and Marketplace Support teams to identify opportunities to improve rider applicant conversion
- Lead on rider retention strategic projects, including owning the rider retention metric and running experiments to look at ways we can improve rider metrics
- Identify areas of opportunity to encourage rider fleet efficiency and make improvements to rider lifecycle, working across rider engagement, CRM, product, legal, and operations teams
- Expert on rider churn and reactivation, overseeing rider churn surveys and data, as well as opportunities for churn reduction
- Act as the day-to-day point of contact with third-party vendors linked with rider onboarding
- Identify needs for new third-party technology in partnership with product
- Work with the central Rider CRM team and the Global Operations team to help deliver projects aimed at boosting our rider lifetime value
- Analytical: Strong analytic and strategy experience. Analyse complex data with the ability to consider this alongside wider business impact and legal and political landscape. Ability to analyse large data sets, and experience in SQL, Tableau, and Looker is desirable.
- Project Management: Owns GTM plans and works with local markets to support the implementation of rider retention and acquisition strategy, simultaneously maintaining wider programmes of work
- Proven experience in strategic project management, you'll be proactive in identifying conversion, retention, and reactivation opportunities. Able to measure & consider the impact of workstreams on other business metrics such as rider supply, operational efficiency, rider experience & wider financial considerations.
We are committed to diversity, equity, and inclusion in all aspects of our hiring process. We offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice.
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Rider Lifecycle Strategy Lead
2 months ago
London, Greater London, United Kingdom DELIVEROO Full timeRider Lifecycle Strategy ManagerDeliveroo is seeking a skilled Rider Lifecycle Strategy Manager to join our Global Delivery Operations team in London. As a key member of our team, you will be responsible for developing and implementing strategies to maximize rider applicant conversion, retention, and reactivation.Key Responsibilities:Work closely with...
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Rider Lifecycle Strategy Lead
2 months ago
London, Greater London, United Kingdom DELIVEROO Full timeRider Lifecycle Strategy ManagerDeliveroo is seeking a skilled Rider Lifecycle Strategy Manager to join our Global Delivery Operations team in London. As a key member of our team, you will be responsible for developing and implementing strategies to maximize rider applicant conversion, retention, and reactivation.Key Responsibilities:Work closely with...
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Rider Lifecycle Strategy Manager
4 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeRider Lifecycle Strategy ManagerDeliveroo is seeking a skilled Rider Lifecycle Strategy Manager to join our Global Delivery Operations team in London. As a key member of our team, you will be responsible for developing and implementing strategies to optimize the rider lifecycle, from onboarding and delivery to retention and churn.Key Responsibilities:Develop...
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Rider Lifecycle Strategy Manager
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London, Greater London, United Kingdom DELIVEROO Full timeRider Lifecycle Strategy ManagerDeliveroo is seeking a skilled Rider Lifecycle Strategy Manager to join our Global Delivery Operations team in London. As a key member of our team, you will be responsible for developing and implementing strategies to improve rider retention, conversion, and overall rider experience.Key Responsibilities:Develop and implement...
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Rider Lifecycle Strategy Manager
4 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeRider Lifecycle Strategy ManagerDeliveroo is seeking a skilled Rider Lifecycle Strategy Manager to join our Global Delivery Operations team in London. As a key member of our team, you will be responsible for developing and implementing strategies to maximize rider applicant conversion, retention, and reactivation.Key Responsibilities:Work closely with...
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Rider Lifecycle Strategy Manager
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Rider Experience Manager
4 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeAbout the RoleWe are seeking a highly skilled Rider Experience Manager to join our global Delivery Operations team. As a key member of our organization, you will be responsible for leading our global rider sentiment tracking and working closely with local market teams to ensure accurate and regular reporting.Key Responsibilities:Lead global rider sentiment...
