Rider Lifecycle Strategy Lead

2 months ago


London, Greater London, United Kingdom DELIVEROO Full time
Rider Lifecycle Strategy Manager

Deliveroo is seeking a skilled Rider Lifecycle Strategy Manager to join our Global Delivery Operations team in London. As a key member of our team, you will be responsible for developing and implementing strategies to maximize rider applicant conversion, retention, and reactivation.

Key Responsibilities:
  • Work closely with Product and Marketplace Support teams to optimize rider applicant conversion
  • Lead strategic projects to improve rider retention, including owning the rider retention metric and running experiments to identify opportunities for growth
  • Collaborate with Rider Engagement, CRM, Product, Legal, and Operations teams to identify areas for rider fleet efficiency and implement improvements to the rider lifecycle
  • Develop and maintain expertise on rider churn and reactivation, overseeing rider churn surveys and data analysis
  • Act as the primary point of contact with third-party vendors related to rider onboarding
  • Partner with the central Rider CRM team and Global Operations team to deliver projects aimed at boosting rider lifetime value
Requirements:
  • Strong analytical and strategy experience, with the ability to analyze complex data and consider its impact on the business
  • Proven experience in strategic project management, with a focus on conversion, retention, and reactivation opportunities
  • Ability to measure and consider the impact of workstreams on other business metrics, such as rider supply, operational efficiency, and financial considerations

Deliveroo is a technology-driven company at the forefront of the rapidly expanding food delivery industry. We prioritize our employees' welfare and offer a range of benefits, including healthcare, well-being, parental leave, and generous annual leave allowances. We are committed to diversity, equity, and inclusion in all aspects of our hiring process.



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