Rider Fleet Manager
4 weeks ago
At Deliveroo, we're revolutionizing the way people shop and eat. As a key member of our Rider team, you'll play a crucial role in maximizing rider applicant conversion, recognizing and valuing our rider fleet, and reducing rider churn.
Key Responsibilities- Work closely with Rider CRM, Rider Engagement, Product, Engineering, and Science teams to drive cross-functional projects and improve rider metrics.
- Lead rider retention strategic projects, including owning the rider retention metric and running experiments to improve rider lifetime value.
- Identify areas of opportunity to encourage rider fleet efficiency and make improvements to the rider lifecycle, working across rider engagement, CRM, product, legal, and operations teams.
- Expert on rider churn and reactivation, overseeing rider churn surveys and data, as well as opportunities for churn reduction.
- Work with the central Rider CRM team and the Global Operations team to help deliver projects aimed at boosting our rider lifetime value.
- Project Management: Owns GTM plans and works with local markets to support the implementation of rider retention and acquisition strategy, simultaneously maintaining wider programmes of work.
We're a technology-driven company at the forefront of the rapidly expanding food delivery industry. Our mission is to make access to food and products more convenient and enjoyable. We prioritize our employees' welfare, offering benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances.
We're committed to diversity, equity, and inclusion in all aspects of our hiring process. If you're passionate about food and want to be part of a fast-growing business, we'd love to hear from you.
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Rider Lifecycle Strategy Manager
3 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeRider Lifecycle Strategy ManagerDeliveroo is seeking a skilled Rider Lifecycle Strategy Manager to join our Global Delivery Operations team in London. As a key member of our team, you will be responsible for developing and implementing strategies to improve rider retention, conversion, and overall rider experience.Key Responsibilities:Develop and implement...
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Rider Experience Manager
4 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeRider Communications and ExperienceAs a key member of our global Delivery Operations team, you will play a vital role in keeping our fleet of 180,000 riders across 10 countries informed and engaged.Key Responsibilities:Develop and implement strategies to engage with riders, listen to their feedback, and influence business decisions.Lead global rider...
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Rider Experience Manager
2 months ago
London, Greater London, United Kingdom DELIVEROO Full timeRider Communications and ExperienceAs a key member of our global Delivery Operations team, you will play a crucial role in keeping our fleet of 180,000 riders across 10 countries informed and engaged. Your mission will be to develop and implement strategies to enhance the rider proposition, monitor rider sentiment, and provide actionable insights to inform...
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Rider Experience Manager
2 months ago
London, Greater London, United Kingdom DELIVEROO Full timeRider Communications and ExperienceAs a key member of our global Delivery Operations team, you will play a crucial role in keeping our fleet of 180,000 riders across 10 countries informed and engaged. Your mission will be to develop and implement strategies to enhance the rider proposition, monitor rider sentiment, and provide actionable insights to inform...
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Rider Experience Manager
3 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeAbout the RoleRider Communications and Experience is a key function within our global Delivery Operations organisation, responsible for keeping our fleet of 180,000 riders across 10 countries informed and engaged.This role will be based in our London HQ 3 days a week, and you will be working closely with local operations teams to design strategies to engage...
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Rider Lifecycle Strategy Manager
4 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeRider Lifecycle Strategy ManagerDeliveroo is seeking a skilled Rider Lifecycle Strategy Manager to join our Global Delivery Operations team in London. As a key member of our team, you will be responsible for developing and implementing strategies to optimize the rider lifecycle, from onboarding and delivery to retention and churn.Key Responsibilities:Develop...
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Rider Lifecycle Strategy Manager
4 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeRider Lifecycle Strategy ManagerDeliveroo is seeking a skilled Rider Lifecycle Strategy Manager to join our Global Delivery Operations team in London. As a key member of our team, you will be responsible for developing and implementing strategies to maximize rider applicant conversion, retention, and reactivation.Key Responsibilities:Work closely with...
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Rider Lifecycle Strategy Lead
2 months ago
London, Greater London, United Kingdom DELIVEROO Full timeRider Lifecycle Strategy ManagerDeliveroo is seeking a skilled Rider Lifecycle Strategy Manager to join our Global Delivery Operations team in London. As a key member of our team, you will be responsible for developing and implementing strategies to maximize rider applicant conversion, retention, and reactivation.Key Responsibilities:Work closely with...
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Rider Lifecycle Strategy Lead
2 months ago
London, Greater London, United Kingdom DELIVEROO Full timeRider Lifecycle Strategy ManagerDeliveroo is seeking a skilled Rider Lifecycle Strategy Manager to join our Global Delivery Operations team in London. As a key member of our team, you will be responsible for developing and implementing strategies to maximize rider applicant conversion, retention, and reactivation.Key Responsibilities:Work closely with...
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Rider Lifecycle Strategy Lead
4 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeRider Lifecycle Strategy ManagerDeliveroo is transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world.About the RoleWe are seeking a Rider Lifecycle Strategy Manager to join our London-based Global...
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Rider Policy Manager
4 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeJoin Deliveroo's Central Team as a Rider Policy ManagerDeliveroo is revolutionizing the way people shop and eat, connecting consumers, restaurants, shops, and riders. We're looking for a skilled Rider Policy Manager to join our central team and contribute to the conception and improvement of policies that mitigate fraud and risk.Key Responsibilities:Project...
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Rider Policy Manager
4 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeJoin Deliveroo's Central Team as a Rider Policy ManagerDeliveroo is revolutionizing the way people shop and eat, connecting consumers, restaurants, shops, and riders. We're looking for a skilled Rider Policy Manager to join our central team and contribute to the conception and improvement of policies that mitigate fraud and risk.Key Responsibilities:Project...
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Rider Policy Manager
6 days ago
London, Greater London, United Kingdom DELIVEROO Full timeJob Overview: We are seeking a highly skilled Rider Policy Manager to join our team at Deliveroo.Key Responsibilities:Define and iterate on Rider Behavioural policy to curb rider fraud and abuse.Project manage the introduction of new policies, from identifying issues to post-launch monitoring.Closing gaps in compliance adherence.What You'll Be Doing:Develop...
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Rider Policy Manager
4 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeJoin Deliveroo's Central Team as a Rider Policy ManagerDeliveroo is seeking a skilled Rider Policy Manager to join our central team. As a key member of our team, you will be responsible for project managing the conception of new policies and improvement of existing policies to help mitigate fraud and risk.Key Responsibilities:Define and iterate on Rider...
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Rider Policy Manager
4 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeJoin Deliveroo's Central Team as a Rider Policy ManagerDeliveroo is seeking a skilled Rider Policy Manager to join our central team. As a key member of our team, you will be responsible for project managing the conception of new policies and improvement of existing policies to help mitigate fraud and risk.Key Responsibilities:Define and iterate on Rider...
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Rider Policy Manager
4 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeJoin Our Team as a Rider Policy ManagerDeliveroo is a technology-driven company that's transforming the way the world eats and shops. We're looking for a skilled Rider Policy Manager to join our central team and help us mitigate fraud and risk.Key Responsibilities:Project manage the conception of new policies and improvement of existing policies to help...
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Rider Policy Manager
4 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeAbout the RoleWe are seeking a highly skilled Rider Policy Manager to join our central team in London. As a key member of our team, you will be responsible for project managing the conception of new policies and improvement of existing policies to help mitigate fraud and risk.Key Responsibilities:Defining and iterating on Rider Behavioural policy to curb...
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Rider Experience Manager
4 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeAbout the RoleWe are seeking a highly skilled Rider Experience Manager to join our global Delivery Operations team. As a key member of our organization, you will be responsible for leading our global rider sentiment tracking and working closely with local market teams to ensure accurate and regular reporting.Key Responsibilities:Lead global rider sentiment...
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Rider Experience Manager
4 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeAbout the RoleWe are seeking a highly skilled Rider Experience Manager to join our global Delivery Operations team. As a key member of our organization, you will be responsible for leading our global rider sentiment tracking and working closely with local market teams to ensure accurate and regular reporting.Key Responsibilities:Lead global rider sentiment...
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Rider Lifecycle Strategy Manager
4 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeJoin a dynamic team at Deliveroo, where you'll play a key role in maximizing rider applicant conversion and reducing churn. As a Rider Lifecycle Strategy Manager, you'll work closely with cross-functional teams to drive projects that enhance rider experience and efficiency.Key responsibilities include:Leading strategic projects to improve rider retention and...