Rider Fleet Manager

4 weeks ago


London, Greater London, United Kingdom DELIVEROO Full time
Join Deliveroo's Rider Team

At Deliveroo, we're revolutionizing the way people shop and eat. As a key member of our Rider team, you'll play a crucial role in maximizing rider applicant conversion, recognizing and valuing our rider fleet, and reducing rider churn.

Key Responsibilities
  • Work closely with Rider CRM, Rider Engagement, Product, Engineering, and Science teams to drive cross-functional projects and improve rider metrics.
  • Lead rider retention strategic projects, including owning the rider retention metric and running experiments to improve rider lifetime value.
  • Identify areas of opportunity to encourage rider fleet efficiency and make improvements to the rider lifecycle, working across rider engagement, CRM, product, legal, and operations teams.
  • Expert on rider churn and reactivation, overseeing rider churn surveys and data, as well as opportunities for churn reduction.
  • Work with the central Rider CRM team and the Global Operations team to help deliver projects aimed at boosting our rider lifetime value.
  • Project Management: Owns GTM plans and works with local markets to support the implementation of rider retention and acquisition strategy, simultaneously maintaining wider programmes of work.
What We Offer

We're a technology-driven company at the forefront of the rapidly expanding food delivery industry. Our mission is to make access to food and products more convenient and enjoyable. We prioritize our employees' welfare, offering benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances.

We're committed to diversity, equity, and inclusion in all aspects of our hiring process. If you're passionate about food and want to be part of a fast-growing business, we'd love to hear from you.



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