Rider Lifecycle Strategy Manager

4 weeks ago


London, Greater London, United Kingdom DELIVEROO Full time
Rider Lifecycle Strategy Manager

Deliveroo is seeking a skilled Rider Lifecycle Strategy Manager to join our Global Delivery Operations team in London. As a key member of our team, you will be responsible for developing and implementing strategies to improve rider retention, conversion, and overall rider experience.

Key Responsibilities:

  • Develop and implement rider retention strategies to reduce churn and improve rider lifetime value
  • Work closely with Product and Marketplace Support teams to maximise rider applicant conversion
  • Lead on rider retention strategic projects, including owning the rider retention metric and running experiments to improve rider metrics
  • Identify areas of opportunity to encourage rider fleet efficiency and make improvements to rider lifecycle
  • Act as the day-to-day point of contact with third-party vendors linked with rider onboarding

Requirements:

  • Strong analytical and strategy experience, with the ability to analyse complex data and consider wider business impact
  • Proven experience in strategic project management, with the ability to own GTM plans and work with local markets
  • Excellent written and verbal communication skills, with the ability to prepare and present documents to senior leadership and local market teams
  • Strong stakeholder management and collaboration skills, with the ability to build relationships across teams and geographies

Why Deliveroo?

Deliveroo is a technology-driven company at the forefront of the rapidly expanding food delivery industry. We are committed to diversity, equity, and inclusion in all aspects of our hiring process and offer a range of benefits to support the welfare of our employees.



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