Pension Support Specialist
2 weeks ago
We're seeking a skilled Pension Support Specialist to join our team at Peoples Partnership. As a key member of our customer service team, you'll provide technical support and guidance to customers on our product and surrounding legislation.
Key Responsibilities:
- Act as a point of contact for customer service teams to resolve customer issues and improve processes.
- Provide clear explanations to customers using plain language to ensure understanding.
- Communicate regulatory, legislative, and HMRC changes to customers.
- Identify training needs and provide coaching to customer service staff.
Requirements:
- Previous experience in a technical position or financial services environment.
- Pensions knowledge.
What We Offer:
- Generous pension contributions.
- 25 days starting annual leave allowance.
- Onsite parking.
- Income protection, critical illness cover, and death in service insurance.
- Work from abroad policy.
- Parental and adoption leave.
- Learning and development opportunities.
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