Technical Support Specialist
3 weeks ago
We're a not-for-profit organisation dedicated to making the future-saving experience simple for our members. Our commitment to fairness and simplicity drives everything we do.
Job SummaryAs a Technical Support Adviser, you'll provide expert guidance on our pension products and surrounding legislation. You'll be the go-to point for our Customer Services teams, creating solutions to customer issues and enhancing their journey.
Key Responsibilities- Act as a technical expert, providing explanations to customers using plain language to ensure understanding.
- Communicate regulatory, legislative, and HMRC changes to various customer audiences.
- Identify technical training needs and provide coaching to Customer Service staff.
- Previous experience in a technical position or financial services environment.
- Ability to understand and interpret complex information from various sources.
- Excellent communication skills to provide complex information in an easy-to-understand format.
- Generous pension contributions with an employer contribution of up to 14%.
- Real living wage.
- 25 days starting annual leave allowance, plus your birthday off.
- Onsite parking and other benefits.
We're committed to treating all our people equally and enabling them to perform at their best. If you need any reasonable adjustments, please let us know.
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