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Customer Accounts Coordinator

2 months ago

Thatcham, West Berkshire, United Kingdom SNG Formerly Sovereign Housing Association Full time

We are seeking a proactive and detail-oriented professional to join our dynamic Income Service team at SNG Formerly Sovereign Housing Association. In this role, you will support the collection of housing costs, ensure high data quality, and manage garage accounts across defined localities. Your efforts will help sustain tenancies and contribute to a high level of customer satisfaction.

Key Responsibilities:

  • Manage direct debits and contact customers regarding payment issues.
  • Handle Housing Benefit overpayment invoices and Universal Credit verifications.
  • Maintain accurate records and data quality.
  • Support new and transferring tenants with rent and payment arrangements.
  • Advise departing tenants on their financial obligations.
  • Review credit reports and process refunds.
  • Raise purchase orders and manage income reports.
  • Signpost and refer customers to supportive interventions

As a member of our Income Service team, you will work in a hybrid environment, splitting time between our offices and working from home. You should be comfortable traveling between our offices as needed.

Knowledge & Skills:

  • Up-to-date knowledge of welfare benefits, particularly housing-related benefits.
  • Strong administration experience, with high attention to detail and the ability to manage your own workload effectively
  • Ability to work well as a team
  • Ability to assess data quality and address issues effectively.

Why Work with Us:

At SNG Formerly Sovereign Housing Association, we value collaboration, innovation, and professional growth. We offer a supportive work environment where your contributions make a real difference in our community.

Your Benefits:

  • £450 yearly flexible benefit allowance.
  • Flexible working arrangements.
  • 25 Days Holiday + Bank Holidays (increasing annually up to 30 days).
  • Generous matched pension scheme (up to 12%).
  • Diverse range of additional benefits.