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Retail Team Lead

2 months ago

Chichester, West Sussex, United Kingdom Outdoor and Cycle Concepts Full time
{"title": "Retail Supervisor", "description": "

Are you passionate about delivering exceptional customer experiences? Do you have a knack for leading and developing high-performing teams? We're seeking a Retail Supervisor to join our team at Outdoor and Cycle Concepts, a leading outdoor retailer in the UK.

As a Retail Supervisor, you'll play a key role in driving sales growth, improving customer satisfaction, and fostering a positive store environment. Your responsibilities will include:

  • Providing exceptional customer service, including resolving customer concerns and delivering specialist services such as boot fits and gait analysis
  • Onboarding and mentoring new colleagues to ensure a smooth transition into the team
  • Developing leadership competencies and operational expertise through our eLearning system and People and Product Development Team
  • Performing key holder duties, including opening and closing the store, and ensuring a safe and compliant working environment
  • Leading the team in the absence of the Store Manager and Assistant Store Manager, and coaching colleagues to achieve a high-performance culture
  • Assisting with administration and compliance duties, including managing stock and maintaining store policies and procedures

"}