Travel Retail Team Leader
3 weeks ago
About the Role:
We are seeking an experienced Assistant Branch Manager to join our team of Travel Consultants. This role involves assisting the branch manager in coaching and developing a team of consultants, ensuring the company's high standards are maintained.
Key Responsibilities:
- Maximise sales and assist the branch manager in ensuring the overall profitability of the branch.
- Assist with the effective day-to-day operation of the retail branch and foreign exchange bureau.
- Assist with the supervision, coaching, and development of branch staff.
- Identify and meet customers' needs by providing exceptional customer service at all times.
- Participate in promotional events and activities to increase exposure of the branch.
- Use social media to promote offers, generate customer engagement, and sales leads.
- Lead by example in achieving individual sales targets and objectives.
- Assist and support the branch manager to achieve maximum staff productivity while ensuring staff motivation is maintained.
- Ensure excellent customer service experience is provided at all times.
- Attend managers' meetings, conferences, and other promotional events as required.
- Effectively perform administrative duties.
- Undertake any other duties that may fall into the job criteria.
- Conform with all company policies and procedures, including health and safety.
About You:
- Ability to coach, develop, and motivate a team.
- Ability to work towards individual and team sales targets.
- Excellent communication and customer service experience.
- Good accuracy and numerical skills with the ability to understand and interpret financial statistics.
- Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business.
- Ability to assist with the development of employees to maximise job satisfaction and performance.
- Competent IT skills.
About Our Business:
Hays Travel is a leading travel agency with a strong presence in the UK. We offer a wide range of travel services and are committed to providing exceptional customer service.
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