Travel Retail Team Leader

3 weeks ago


Chichester, West Sussex, United Kingdom Hays Travel Full time

About the Role:

We are seeking an experienced Assistant Branch Manager to join our team of Travel Consultants. This role involves assisting the branch manager in coaching and developing a team of consultants, ensuring the company's high standards are maintained.

Key Responsibilities:

  • Maximise sales and assist the branch manager in ensuring the overall profitability of the branch.
  • Assist with the effective day-to-day operation of the retail branch and foreign exchange bureau.
  • Assist with the supervision, coaching, and development of branch staff.
  • Identify and meet customers' needs by providing exceptional customer service at all times.
  • Participate in promotional events and activities to increase exposure of the branch.
  • Use social media to promote offers, generate customer engagement, and sales leads.
  • Lead by example in achieving individual sales targets and objectives.
  • Assist and support the branch manager to achieve maximum staff productivity while ensuring staff motivation is maintained.
  • Ensure excellent customer service experience is provided at all times.
  • Attend managers' meetings, conferences, and other promotional events as required.
  • Effectively perform administrative duties.
  • Undertake any other duties that may fall into the job criteria.
  • Conform with all company policies and procedures, including health and safety.

About You:

  • Ability to coach, develop, and motivate a team.
  • Ability to work towards individual and team sales targets.
  • Excellent communication and customer service experience.
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics.
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business.
  • Ability to assist with the development of employees to maximise job satisfaction and performance.
  • Competent IT skills.

About Our Business:

Hays Travel is a leading travel agency with a strong presence in the UK. We offer a wide range of travel services and are committed to providing exceptional customer service.


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