Student Services Coordinator

2 days ago


Leeds, Leeds, United Kingdom Homes For Students Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Resident Services Assistant. As a key member of our student services team, you will provide exceptional support to students, visitors, and staff.

About the Role

This role involves providing a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and Property Manager.

Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.

Requirements
  • Exceptional customer service skills, always displaying a helpful and patient attitude
  • Experience using Microsoft Office software
  • Quick and efficient learning ability
  • Proficient in presenting information accurately, professionally, and appropriately
  • Experience prioritising workload to meet competing deadlines without close supervision
  • Team player with a flexible approach
  • Previous customer service experience is desirable
What We Offer
  • Estimated salary: £19,000 - £22,000 per annum, depending on experience
  • A generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
  • Access to a range of exclusive retail discounts to make your money go further.
  • Take your special day off – enjoy your birthday with a well-deserved break from work.
  • Stay active and eco-friendly with our cycle-to-work scheme.
  • Make a difference in the community with 2 charity days per annum.


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