Customer Service Representative

3 days ago

Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time
Customer Service Executive Opportunity

We are seeking a highly skilled and experienced Customer Service Executive to join our team in Portsmouth. As a key member of our specialist customer support team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:
  • Manage high volumes of customer calls and enquiries, providing timely and effective solutions to customer issues.
  • Assist customers with their enquiries, including arranging car services, MOTs, and repairs, and processing legal documents.
  • Handle customer complaints and issues in a professional and courteous manner.
  • Ensure accurate and timely data entry of customer information and administration tasks.
  • Liaise with third-party providers to resolve customer issues and improve customer satisfaction.
Requirements:
  • Previous experience in a telephone-based customer service role, with a proven track record of managing high call volumes.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong IT skills and proficiency in computer systems.
  • A "can-do" attitude and a willingness to learn and adapt to new situations.
  • High levels of accuracy and attention to detail, with the ability to work in a fast-paced environment.

We offer a competitive salary and a dynamic working environment. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.

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