Head of Mortgage Operations

1 month ago


Darlington, Darlington, United Kingdom Darlington Building Society Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Head of Office Management. This is a unique opportunity to play a key role in the long-term financial success of a member-focused organization that is passionate about its people and its mission to provide excellent service to its members.

Key Responsibilities
  • Develop and implement effective strategies to manage mortgage lending operations, ensuring compliance with regulatory requirements and risk management principles.
  • Lead a team of underwriters and lending specialists, providing guidance and support to ensure high-quality decision-making and customer service.
  • Monitor and analyze mortgage lending trends, identifying opportunities for growth and diversification, and developing strategies to mitigate risks.
  • Collaborate with the CEO, Deputy CEO, and Board Committee to ensure effective decision-making and policy development.
  • Provide detailed management information to the Risk Management Committee, including a breakdown of mortgage lending decisions, early warning indicators, and observed trends.
  • Stay up to date with fraud-related developments and take steps to minimize risks to the Society.
  • Undertake continuous learning and attend relevant courses to further develop knowledge and skills.
About Our Society

Darlington Building Society is an award-winning organisation, and our vision is to be a thriving, independent regional building society that creates a feeling of pride amongst its staff, members, and community. We have 9 branches from Stockton to Northallerton, via Bishop Auckland, Barnard Castle, Redcar, Middlesbrough, Guisborough and Yarm. Our head office is based in Darlington along with our High Row Branch.

What We Offer
  • 4 x Annual Salary Life Cover
  • Minimum of 2 days for volunteering
  • Employee benefits platform
  • Enhanced Family Friendly Leave Entitlements
  • PLUS MANY MORE


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