Customer Relationship Manager

1 week ago


Craigavon, United Kingdom HAYS Specialist Recruitment Full time

About the Company

Our client is a well-established food manufacturing company with a strong reputation for delivering high-quality products to major retailers.

Job Overview

We are seeking an experienced Customer Coordinator to join our team. As a key member of the customer service team, you will be responsible for providing excellent customer service and ensuring that all orders are processed efficiently and effectively.

Responsibilities

  • Retrieve EDI orders and 'key on' orders for nominated accounts using Navision.
  • Key on manual orders using Navision system from emailed and phone call orders for all Accounts and other customers.
  • Obtain delivery and collection bookings from the customer and ensure this is passed onto distribution service.
  • Liaise with distribution sites to ensure optimum levels of service.
  • Monitor distribution stocks versus orders received especially on Own Label products.
  • Arrange and attend regular account meetings to discuss the details of your accounts with Demand planners and Key account managers.
  • Produce contact reports from above meetings and send out internally with agreed actions and responsibilities.
  • Produce Service Level reports weekly for internal business for your accounts.
  • Advise customers of any potential or actual stock issues and re-delivery where applicable.
  • Update and check orders v forecasts for Impulse nominated accounts and inform Forecasting/planning of any potential issues or changes.
  • Check and manage any promotional lines to ensure orders and phasing are monitored and verified.
  • Monitor and attempt to resolve any delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations.
  • As part of ongoing process be able to highlight and report root cause of issues which affect the Service level.
  • Any changes to the short term production plan which will impact on the customer service level are communicated back to the customer in a timely manner.
  • In times of stock shortages review and report back to the business on any potential issues.

What You'll Get in Return

This is an excellent opportunity to work for a reputable company with a strong commitment to customer service. You will receive a competitive salary of £27,500 per annum, 32 days holiday, and excellent career progression opportunities.



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