Customer Account Advisor
7 months ago
Customer Account Advisor.
Salary £23000 plus achievable bonus OTE £5000 per annum after training.
Reporting to the Team Leader
Key Responsibilities
- To resolve problems to customer’s satisfaction within agreed timelines, effectively and efficiently.
- To develop and maintain a full knowledge of client products and services.
- To maintain and update customer database with accurate information.
- Acknowledging the customer’s issues and reassuring them of a solution.
- To contact customers and clients as required ensuring prompt resolution to customer queries.
- Provide a high quality professional service to internal & external customers
- Build and maintain key stakeholder relationships e.g. field engineers
- To ensure procedures and compliance requirements are adhered to.
- Providing on-going support to team members and management.
- To maintain and/or increase levels of business activity in line with individual targets
- Maintain high accuracy in all aspects of order processing including credit card transactions
- To achieve KPI Targets as set by the Service Manager.
- Any other ad hoc duties which may involve direct contact with other departments.
- Maintain and promote a compliance culture throughout the organisation in order to ensure the highest levels of integrity, honesty and professionalism.
Qualification
Five GCSE passes (or equivalent) including English and Maths.
Nice to have qualifications in Customer Services
Experience & Knowledge
Minimum 2 years experience in customer service dealing with calls and queries within a formal customer service environment
Nice to have experience of sales order processing
Abilities & Skills
Excellent communication skills both verbal and written
Sage experience is advantageous
Proven track record at delivering results in a timely and professional manner
Effective & active listening
Ability to manage information and process in accurate and timely fashion
Excellent organisational and planning skills
Strong customer focus and high attention to detail
Ability to work on own initiative and as part of a team
Ability to work under pressure
Excellent IT Skills - MS Office experience crucial
**Salary**: £22,000.00-£23,000.00 per hour
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Craigavon: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
-
Customer Experience Advisor
4 months ago
Craigavon, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Craigavon, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
-
Customer Service
2 weeks ago
Craigavon, United Kingdom RedDot Full timeHave a look at this amazing customer service opportunity, working_**_ 2 days from home_**_ and 3 days in _**_Belfast City Centre._** What’s in it for you as a Customer Service Advisor: - Monthly bonus opportunity - _current advisors are taking home up to _**_£650_**_ a month_ - You can work from your house - This is a hybrid remote role with **2 days...
-
Customer Experience Specialist
4 months ago
Craigavon, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Craigavon, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Advisor
7 months ago
Craigavon, United Kingdom Sainsbury's Full time**Location** - Craigavon Argos, Argos 1A Rushmere Shopping Centre, Craigavon, BT64 1AA **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Argos Retail **Job ID** - 235438 **Schedule** - Total hours: 7_ Early Shift: 6am - Late Shift: 10pm Being part of the team at Argos is more than just working in...
-
Parts Advisor
2 weeks ago
Craigavon, United Kingdom Axis Recruitment Services Full time**PARTS ADVISOR** Our client is one of the leading dealerships within Northern Ireland; due to continued growth within the industry they now wish to build on their impressive team by recruiting a professional, experienced Parts Advisor to join their based in Craigavon You will need excellent customer service skills as you will be working with customers...
-
Parts Advisor
8 months ago
Craigavon, United Kingdom Pybus Recruitment Full time**Job Title**:Parts Advisor - Car Dealership **Location**:Portadown, BT62 3RB **Salary**: Basic Salary between £25,000-£27,500 (depending on experience) + annual bonus of up to £4,800 Full Time and Permanent - Monday - Friday 8.30am -5.30pm and alternate Saturdays (9 am - 1pm) Our client is one of the largest and fastest-growing motor retailers. They...
-
Parts Advisor Specialist
4 weeks ago
Craigavon, United Kingdom Black Fox Solutions Full timeJob Title:Parts Advisor SpecialistAbout the Role:We are seeking an experienced Parts Advisor Specialist to join our team at Black Fox Solutions. This is a fantastic opportunity to work with a leading commercial vehicle business and contribute to their success.Key Responsibilities:Provide exceptional customer service in person and over the phoneIDentify...
-
Sales & Breeding Advisor - Northern Ireland
7 months ago
Craigavon, United Kingdom Genus PLC Full timeBusiness Overview: **Genus** is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with...
-
Aftersales Advisor
2 months ago
Craigavon, United Kingdom Roadside Motors Limited Full timeRoadside Motors Portadown are keen to recruit an After Sales Advisor for our busy Parts and Service departments at our Portadown Peugeot dealership. As a Roadside Motors Aftersales Advisor you will be working between our parts and service departments, identifying customer requirements, handling enquiries, and administration of bookings and associated...
-
Aftersales Advisor
2 months ago
Craigavon, United Kingdom Roadside Motors Limited Full timeRoadside Motors Portadown are keen to recruit an After Sales Advisor for our busy Parts and Service departments at our Portadown Peugeot dealership.As a Roadside Motors Aftersales Advisor you will be working between our parts and service departments, identifying customer requirements, handling enquiries, and administration of bookings and associated workshop...
-
Sales Performance Advisor
4 weeks ago
Craigavon, United Kingdom Zachary Daniels Full timeFull Time and Part Time Sales Advisors WantedWe are seeking experienced Sales Advisors to join our client's team in Banbridge. As a Sales Consultant, you will play a vital role in delivering exceptional customer service, driving sales growth, and maintaining high levels of product knowledge.The successful candidate will have experience working with leading...
-
Customer Advisor
3 weeks ago
Craigavon, United Kingdom Boots Full timeJob Reference: 200334BR Craigavon, Rushmere Shopping Centre Fixed Term Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s a...
-
Customer Advisor
8 months ago
Craigavon, United Kingdom Boots Full timeSummary Job Reference: - 225935BR Craigavon, Rushmere Shopping Centre Fixed Term 30 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different....
-
Parts Sales Advisor
7 months ago
Craigavon, United Kingdom TVC Parts Ltd Full time**TVC - All Makes Commercial Parts Advisor** TVC Parts Ltd is an all makes parts supplier to the entire automotive & commercial industry. With over thirty years’ car and commercial vehicle parts experience, the team at TVC have the expertise to find the right part, at the right price and delivered at the right time for your vehicle needs. As a G-Truck...
-
HR Advisor
7 months ago
Craigavon, United Kingdom Pybus Recruitment Full time**Job Title: HR Advisor** **Location: Portadown, BT62 3RB** **Salary: Basic Salary between £25,000-£30,000 (depending on experience)** Full Time and Permanent - Monday - Friday - 9.00am-5.30pm Role is office based 5 days (no option for home working) Our client is one of the largest and fastest-growing motor retailers. They represent major global...
-
Sales Advisor
7 months ago
Craigavon, United Kingdom Portadown Carpet Centre Ltd Full time**Company description** We are a family run business that has been trading for over 30 years. A part time sales advisor position has now become available **Job description** Help and advise customers with their flooring choices Process customer orders and book fittings Handle store deliveries Assist with cutting and preparing carpet/vinyl's for...
-
Sales Advisor
8 months ago
Craigavon, United Kingdom River Island Full time**Description**: **Sales Advisor 8 hrs evenings and weekend availability** **Sales Advisor 12 hrs Monday - Friday day time availability (9am-6pm)** We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together - and are proud of the work they do. Progression here can take you in...
-
Sales Advisor
7 months ago
Craigavon, United Kingdom William Glyn Recruitment Full timeSales Advisor (outbound) Salary £23000 plus achievable bonus OTE £5000 per annum after training. This role will involve making a high volume of outbound calls to both warm and cold leads with the aim of selling maintenance plans and other services to new and existing customers. Reporting to the Sales Development Team leader Key Responsibilities - Sell...
-
Customer Service Coordinator
4 weeks ago
Craigavon, United Kingdom Roadside Motors Limited Full timeAbout the RoleWe are looking for a highly organised and detail-oriented individual to fill the position of Aftersales Advisor. As a key member of our team, you will be responsible for coordinating the flow of goods inward stock, ensuring accurate storage and distribution to meet customer demands. Your exceptional administrative skills will enable you to...
-
Automotive Components Advisor
4 weeks ago
Craigavon, United Kingdom Black Fox Solutions Full timeOur client, a major player in the commercial vehicle sector, requires a seasoned Parts Advisor to assist with day-to-day operations.About the Role:This position involves interacting with customers, processing sales orders, and maintaining accurate records. Strong communication skills and attention to detail are crucial.Requirements:Minimum 1-2 years'...