Technical Support Specialist

4 days ago


Bletchley, Milton Keynes, United Kingdom Tate Full time

Job Summary

Tate is seeking a highly skilled Technical Support Specialist to join our UK Technical Services Team. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients across various technologies.

Key Responsibilities

  • Monitor and respond to incoming tickets, prioritizing and categorizing incidents, problems, and requests
  • Manage daily schedules using service dashboards and prioritize tickets
  • Perform initial triage on network, compute, storage, VMware, backup, and disaster recovery infrastructure
  • Communicate with clients as required, keeping them informed of progress and resolution
  • Identify trends and patterns to initiate problem management
  • Support internal IT onboarding and provide technical guidance as needed

Requirements

  • Experience in a technical support or similar role within a Managed Services environment or a similarly structured organization
  • Good knowledge of VMware, Horizon, VDI, or equivalent technologies
  • Familiarity with Microsoft technologies, including desktop OS, server OS, Hyper-V, Active Directory, Exchange, and cloud technologies such as Azure, Microsoft 365, and AWS
  • Excellent interpersonal, oral, and written communication skills
  • Ability to work collaboratively as part of a team and possess a can-do attitude

What We Offer

  • A competitive salary and excellent benefits package
  • Opportunities for professional growth and development within a dynamic and supportive team
  • A collaborative and inclusive work environment


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