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Control and Instrumentation Product Support Specialist
2 months ago
Job Opportunity: Control and Instrumentation Product Support Engineer
About the Role:
We are seeking a highly skilled Control and Instrumentation Product Support Engineer to join our team at Ideal Personnel & Recruitment Solutions Limited. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our clients and internal stakeholders.
Key Responsibilities:
- Provide technical support and guidance to clients on Instrumentation and Serial Interface products, including answering technical questions, assisting with customer applications, and performing fault investigations.
- Design and deliver training courses and presentations to European subsidiaries, creating operation manuals and technical guides, and conducting investigations and tests to evaluate products.
- Collaborate with cross-functional teams to develop and implement technical solutions and product improvements.
- Develop and maintain technical documentation, including user manuals, technical guides, and product specifications.
- Stay up-to-date with industry trends, technologies, and best practices to ensure our products and services remain competitive and innovative.
Requirements:
- Degree or HND qualification in Electrical, Electronics, Software, or Electromechanical Engineering.
- Minimum 1 year of relevant work experience in a technical support or engineering role.
- Knowledge of PLCs and Ladder or Structured Text programming language.
- Knowledge of sensors and instrumentation for industrial applications.
- Strong verbal and written communication skills, with the ability to write detailed, technical reports and product documentation.
- Ability to occasionally travel to Europe for training and client meetings.
Desirable:
- Experience in inspecting and testing devices.
- Working knowledge of pneumatic and electrical test equipment.
- Experience in planning and managing projects.
- Technical product support experience.
- Experience in delivering technical training.
- Knowledge of industrial communication protocols, such as PROFINET, EtherNet/IP, EtherCAT, and IO-Link.
- European or Japanese language skills.
