Pension Administration Specialist
2 days ago
Estimated salary: £25,000 - £35,000 per annum
We are seeking a Pension Administration Specialist to join our team at Xafinity Consulting Ltd. As a key member of our pension administration business, you will be responsible for delivering high-quality services to our clients.
Job Description:
- Update relevant pension administration databases and systems.
- Handle both Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) queries.
- Receive and handle internal and external telephone queries.
- Perform manual benefits calculations.
- Amend and, with experience, develop into checking non-financial work e.g. change of address.
- Assist the team with project-related work e.g. bulk mailshots to scheme members.
- Ensure the accurate updating of time recording system (Virtual Office) for both chargeable and non-chargeable activities and meet required utilisation targets.
Requirements:
- Previous pension administration or office administration experience.
- Good level of education with a minimum Grade 4/C in GCSE Maths and English, or equivalent.
- Excellent organisational and planning skills.
- Able to see projects/tasks through to completion within given timescales.
- Able to follow instructions, procedures, policies and assimilate information quickly in a consistent manner.
- Enthusiastic, positive and flexible approach to work.
- Able to recognise the need for a customer-focused approach to their delivery both in terms of quality and exceeding customer expectations.
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