Customer Care Holiday Advisor

2 days ago


Bournemouth, Bournemouth, United Kingdom Daish's Holidays Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same?

We are seeking a skilled and enthusiastic Customer Care Holiday Advisor to join our Reservations team.

As a key member of our team, you will be responsible for managing bookings, responding to customer inquiries, and collaborating with our hotel and coach teams to ensure seamless delivery of our holiday packages.

We offer a generous salary range of £20,000 - £25,000 per annum, depending on experience, plus a comprehensive benefits package that includes private mental healthcare, discounts at major retailers, and cashback plans.

Your duties will include:

  • Answering inbound calls for booking and brochure enquiries
  • Responding to customer emails and website call-backs
  • Sending booking paperwork and brochures

We operate a variety of shifts, including weekend work on a rota basis, but our earliest shift is 8am, and you get a full day off in the week in lieu.

We are proud to be one of the industry leaders in providing the best value for money holidays in the market, with 6 of our hotels winning Tripadvisor Travellers' Choice Awards for 2023 and a nomination for the Best Company for UK Coach/Touring Holidays Award in the 2023 British Travel Awards.



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