Learning Support Advisor
4 weeks ago
The role of the Customer Service Advisor at Learndirect involves providing top-notch support to learners, ensuring they have an exceptional experience with our services.
About You:
We're looking for a friendly, outgoing individual who is passionate about delivering exceptional customer service.
Key Responsibilities:
- Be the primary point of contact for learners, handling queries and concerns.
- Work closely with internal teams to resolve issues and improve the learner experience.
- Maintain accurate records of customer interactions and resolve queries promptly.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to multitask and manage competing priorities.
- Strong problem-solving and analytical skills.
What We Offer:
- A competitive salary range of £22,000 - £23,000 per annum.
- An excellent holiday allowance plus bank holidays.
- A funded course of your choice after your probation period.
- A company pension scheme.
- Inclusive culture and positive working environment.
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