Learning Support Advisor

4 weeks ago


Bournemouth, Bournemouth, United Kingdom learndirect Full time
Job Overview

The role of the Customer Service Advisor at Learndirect involves providing top-notch support to learners, ensuring they have an exceptional experience with our services.

About You:

We're looking for a friendly, outgoing individual who is passionate about delivering exceptional customer service.

Key Responsibilities:

  • Be the primary point of contact for learners, handling queries and concerns.
  • Work closely with internal teams to resolve issues and improve the learner experience.
  • Maintain accurate records of customer interactions and resolve queries promptly.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage competing priorities.
  • Strong problem-solving and analytical skills.

What We Offer:

  • A competitive salary range of £22,000 - £23,000 per annum.
  • An excellent holiday allowance plus bank holidays.
  • A funded course of your choice after your probation period.
  • A company pension scheme.
  • Inclusive culture and positive working environment.
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