Sales and Delivery Specialist
1 week ago
Customer Service Excellence
As a Sales and Delivery Specialist at Majestic Wine, you will be the face of the company to our delivery customers, ensuring excellent customer service and experience.
Key Responsibilities:
- Be the ambassador for Majestic Wine, providing exceptional customer service and experience to every single customer.
- Pick up deliveries and load the van, ensuring that all items are correctly loaded and secured.
- Maintain the van to a high standard, ensuring that it is clean and all compliance checks are carried out in a timely manner.
- Deliver wine and other products to customers' homes, workplaces, or venues, providing a friendly and helpful attitude.
- Communicate clearly with customers to book in deliveries and provide updates on delivery time slots.
- Find ways to be more efficient with driving time, understanding the cost impact on inefficient delivery runs.
- Represent Majestic Wine in a professional and positive manner while driving, demonstrating a can-do attitude and passion for problem-solving.
What We Offer:
- Up to 20% staff discount on Majestic Wine products.
- Access to Retail Trust, including Retail Rewards, discounted e-vouchers, and gift vouchers.
- Career development opportunities, with a focus on nurturing internal talent and providing excellent in-house training schemes.
About Majestic Wine:
Majestic Wine is the UK's largest specialist wine retailer, operating a network of stores nationwide. We offer a wide range of wines, spirits, and beers, with over 1, diverse products available in-store and online. Our team of WSET-trained colleagues provide knowledgeable, passionate, and friendly customer service across all channels.
We are passionate about delivering exceptional customer experiences and are committed to helping our customers discover new wines and spirits. If you share our passion for wine and customer service, we would love to hear from you.
As a Sales and Delivery Specialist at Majestic Wine, you will have the opportunity to work with a diverse range of customers, providing excellent customer service and ensuring that every delivery is completed to a high standard. If you are a motivated and customer-focused individual with a passion for wine, we would love to hear from you.
Please note that this job description is subject to change as the company grows and evolves. We are committed to providing a positive and supportive work environment, and we believe that our team members are the key to our success.
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