Customer Experience Ambassador

4 weeks ago


Belfast, United Kingdom Virgin Media O2 Full time

The key to our success lies in our Retail Advisors, who deliver exceptional customer experiences and support each other to learn and grow.

We're looking for a self-motivated and engaged individual who is passionate about delivering authentic customer experiences. You'll work 38 hours per week and be fully flexible on shift patterns to ensure our customers receive the support they need.

You'll start by attending our fantastic induction programme, where you'll learn about our LEAP framework and how it helps our customers tell their friends about their great experiences in store.

At Virgin Media O2, we're a diverse and high-performing team with a passion for customer championing. We offer a wide range of benefits, including a competitive hourly rate, superb accreditation programme, and flexible benefits to suit you.

Our customers will remember you by name because you excel at building relationships, and you're a true team player when it comes to hitting targets and making sure the store looks ship shape.

We're an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us.

The must-haves for this role include:

  • Excellent communication and listening skills
  • A friendly and approachable demeanor
  • Experience in Retail/Customer Service
  • An understanding of VMO2's products and services
  • Willingness to work additional hours
  • The ability to change and adapt to the business needs

What's in it for you? As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters.

Some of the benefits include:

  • £11.81 per hour
  • Superb accreditation programme with the ability to earn over twelve pounds per hour
  • 23 days holiday allowance + an additional day to celebrate your birthday
  • Fantastic induction programme
  • Learning and Development support
  • Flexible benefits to suit you
  • O2 Refresh Staff Deals for your mobile, tablet and connected smart watch
  • Discounted Virgin Media bundles
  • Friends & Family deals across both O2 and Virgin Media
  • Buy or sell up to 5 days holiday
  • Exclusive discounts through My Extras – including fashion, gym memberships, travel and 100s more


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