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Customer Service Technical Advisor
2 months ago
Location: Midlands region, UK
Package: £25,000 - £29,000 per annum, plus company benefits
Hours: 37 hours per week, Monday - Friday, 8:30am - 5pm (Monday - Thursday), 8:30am - 4pm (Friday)
About the RoleWe are seeking a skilled Technical Advisor to join our internal technical team, providing expert support to our clients over the phone. As a Technical Advisor, you will be responsible for troubleshooting issues with our coffee machines, including bean-to-cup machines, traditional coffee machines, and vending machines. You will work with a range of clients, including businesses, hotels, health and leisure facilities, coffee shops, restaurants, and bars.
About the CompanyMidas is a leading multinational Hot Beverage solutions provider, offering a comprehensive range of coffee machines to the OOH, HoReCa, and vending markets. With over 10,000 customers in 140 countries worldwide, we have established a global revenue in excess of £300 million. As a Technical Advisor, you will be working with some of our key clients, providing expert support and guidance to ensure their machines are running smoothly.
Requirements- Proven background in engineering within the coffee and vending industry
- Strong technical knowledge of coffee machines, including bean-to-cup machines, traditional coffee machines, and vending machines
- Excellent communication skills, with the ability to communicate clearly with customers over the phone
- Numerate and IT literate
What We Offer
We offer a competitive salary, plus company benefits, and the opportunity to work with a leading multinational company in the coffee and vending industry. If you have a passion for technical support and a strong background in engineering, we would love to hear from you.
