IT Service Transition Manager

1 month ago


Manchester, United Kingdom Futures Full time

We are seeking a skilled IT Service Transition Manager to join our team at Futures. As a key member of our IT service management team, you will play a crucial role in ensuring the seamless integration of new IT services into live environments.

Key Responsibilities:
  1. Manage and coordinate the introduction of new IT services, ensuring they are fully tested, compliant, and ready for operational use.
  2. Collaborate with internal teams and external suppliers to develop and implement effective service design processes.
  3. Lead service introduction forums, ensuring all stakeholders are informed and all operational requirements are met.
  4. Ensure documentation and user guides are developed for new services, supporting a smooth transition.
  5. Evaluate service performance post-launch, identify areas for improvement, and contribute to continuous improvement initiatives.
Requirements:
  1. Experience in IT service management or a similar role, particularly managing the transition from project to live operations.
  2. Strong organisational skills, with the ability to manage multiple projects simultaneously.
  3. Experience working with third-party vendors and managing service delivery against contractual agreements.
  4. Familiarity with ITIL principles or similar service management frameworks is desirable.

This is an excellent opportunity for someone eager to contribute to innovative IT services and develop within a supportive, forward-thinking organisation.



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