Guest Services Coordinator

4 weeks ago


New Milton, Hampshire, United Kingdom Chewton Glen Full time

Chewton Glen is a luxury hotel that prides itself on delivering exceptional guest experiences. As a Guest Services Coordinator, you will play a vital role in ensuring that every guest feels welcome and valued.

Key Responsibilities:

  • Provide 5-star service to all guests, exceeding their expectations and maximising revenue opportunities.
  • Have full product knowledge of the local area and attractions, as well as the hotel's facilities and services.
  • Take additional reservations for Chewton Glen, including rooms, food and beverage, spa, and special events.
  • Carry out 7-day pre-arrival calls to ensure all guest information is accurate and up-to-date.
  • Be the point of contact for guests making reservations and provide excellent customer service.
  • Work closely with the Central Reservations Office to ensure seamless communication and service.
  • Meet revenue targets for each outlet and be aware of the hotel's fire safety procedures and Health & Safety regulations.

Requirements:

  • Experience in Guest Services or 5-star service.
  • Excellent communication and organisational skills.
  • A keen eye for detail and ability to work well under pressure.

What's in it for you?

  • Service charge on top of your monthly salary.
  • Free staff meals.
  • Friends and Family rate at Iconic Luxury Hotels.
  • 25% discount on all Food & Beverage.
  • Discount on Spa treatments and products.


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