Guest Services Coordinator
4 weeks ago
Chewton Glen is a luxury hotel that prides itself on delivering exceptional guest experiences. As a Guest Services Coordinator, you will play a vital role in ensuring that every guest feels welcome and valued.
Key Responsibilities:
- Provide 5-star service to all guests, exceeding their expectations and maximising revenue opportunities.
- Have full product knowledge of the local area and attractions, as well as the hotel's facilities and services.
- Take additional reservations for Chewton Glen, including rooms, food and beverage, spa, and special events.
- Carry out 7-day pre-arrival calls to ensure all guest information is accurate and up-to-date.
- Be the point of contact for guests making reservations and provide excellent customer service.
- Work closely with the Central Reservations Office to ensure seamless communication and service.
- Meet revenue targets for each outlet and be aware of the hotel's fire safety procedures and Health & Safety regulations.
Requirements:
- Experience in Guest Services or 5-star service.
- Excellent communication and organisational skills.
- A keen eye for detail and ability to work well under pressure.
What's in it for you?
- Service charge on top of your monthly salary.
- Free staff meals.
- Friends and Family rate at Iconic Luxury Hotels.
- 25% discount on all Food & Beverage.
- Discount on Spa treatments and products.
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