Hotel Services Ambassador

4 weeks ago


New Milton, Hampshire, United Kingdom Chewton Glen Full time

Chewton Glen is a renowned English resort that offers a unique blend of luxury and natural beauty. As a Guest Services Coordinator, you will play a key role in delivering exceptional guest experiences and exceeding expectations.

Key Responsibilities:

  • Develop in-depth knowledge of the local area and its attractions to provide personalized recommendations to guests.
  • Take additional reservations for Chewton Glen, including rooms, food, and beverage, spa, and special events, in the absence of Central Reservations.
  • Stay up-to-date with all systems for Chewton Glen, including rooms, spa, F&B, special events, and activities.
  • Conduct 7-day pre-arrival calls to gather missing information and upsell dining, spa, and hotel facilities.
  • Cross-reference activity and restaurant bookings to ensure seamless guest experiences.

About Chewton Glen:

Chewton Glen is a 130-acre woodland estate that offers a range of amenities, including an award-winning spa, a 9-hole golf course, and a walled kitchen garden.



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