Wine Service Professional

6 days ago


New Milton, Hampshire, United Kingdom Chewton Glen Full time

At Chewton Glen, we are seeking a highly skilled Wine Service Professional to join our team in the Hotel. This is an exciting opportunity for someone who is passionate about delivering exceptional wine service and ensuring that all guests receive quality service.

The successful candidate will be responsible for selling, serving, and actively promoting wine sales within the Hotel. They will work closely with the Assistant Sommelier to ensure that the service is performed in a professional manner and to the style specified by the Assistant Sommelier.

We offer a competitive salary of £25,000 per annum, reflecting the importance of this role in providing exceptional guest experiences. In addition to a generous compensation package, you will also enjoy benefits such as a pension scheme, life insurance, and access to ongoing training and development opportunities.

Key Responsibilities:

  • To take pride in ensuring the cleanliness of all wine service equipment and storage areas as per the standard.
  • To provide expert knowledge of wine lists, menus, and beverage items in the hotel and to communicate this confidently to guests.
  • To promote, describe, and up sell items, taking into account individual guests' preferences and requirements.
  • To maintain open communication channels with other Restaurant staff and departments, working collaboratively to deliver exceptional service.
  • To demonstrate a deep understanding of Company Policy and Vision Statement, utilizing these principles at all times.
  • To stay up-to-date with product knowledge of all services offered in the Hotel, ensuring that guests receive accurate and informative recommendations.
  • To prioritize guests' wishes, demonstrating a passion for delivering outstanding service and creating memorable experiences.
  • To maintain a well-organized and clean wine station, ensuring that all tasks are completed efficiently and effectively.
  • To report any comments, complaints, or problems to the Assistant Sommelier, maintaining integrity and discretion at all times.
  • To liaise closely with the Assistant Sommelier to ensure that preparations and mise en place are correct and meet the high standards set by the Company.
  • To consistently use guests' names and engage in personalized conversations, fostering strong relationships and building trust.

This is an excellent opportunity for someone who is passionate about delivering exceptional wine service and is committed to continuous learning and self-improvement. If you are looking for a challenging and rewarding role in a beautiful setting, please apply now.



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