Technical Support Specialist

2 weeks ago


Grimsby, North East Lincolnshire, United Kingdom New England Seafood International Full time

Job Title: Junior IT Support Analyst

At New England Seafood International, we are seeking a talented Junior IT Support Analyst to join our team. As a Junior IT Support Analyst, you will play a key role in providing technical assistance and support to our business users.

Key Responsibilities:

  • Liaise with business users to understand, troubleshoot and resolve IT related incidents and requests.
  • Provide Windows desktop support, assisting users with hardware and software problems.
  • Troubleshoot network connectivity issues – LAN, WAN and Wi-Fi.
  • Ensure day-to-day IT operational checks are fulfilled, such as system backup checks, application availability, etc.
  • Maintain accurate records for software and hardware.
  • Setup and configuration of new hardware and software.
  • Collaborate with the IT team to escalate complex issues when necessary.

Requirements:

  • GCSE Maths and English at grade 5 or higher.
  • Be technically competent with good all-round knowledge of Windows 11.
  • Provide excellent hardware and application support to business customers.
  • Pleasant, confident, and professional telephone manner.
  • Knowledge/understanding of IT systems.
  • The position will involve working in the production facilities and may involve lifting heavy IT equipment.

What We Offer:

  • 25 days holiday.
  • Pension 5% employee contribution 3% employer contribution.
  • Life Insurance: 3 x annual salary.
  • Employee Assistance Programme.
  • Cycle to work scheme.
  • Staff discount on products.
  • On-site parking.
  • Referral Programme.


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