Workshop Operations Manager

3 days ago


Wembley, United Kingdom Pybus Recruitment Ltd Full time
Job Summary

We are seeking a highly skilled and experienced Workshop Controller to join our team at Pybus Recruitment Ltd. As a key member of our operations team, you will be responsible for driving the standard in customer car leading and motivating the staff and facilities of the Workshop efficiently to ensure a high level of productivity and quality.

Key Responsibilities
  • Target Setting and Achievement: Negotiate and agree all targets and Key Performance Indicators to deliver the required results from the workshop.
  • Workforce Management: Allocate work to Technicians as appropriate to ensure the smooth running of the workshop and the most profitable customer-focused results.
  • Service Department Liaison: Liaise with the Service department and provide technical advice to colleagues and customers.
  • Work Planning and Management: Ensure all incoming work is planned and managed effectively.
  • Communication and Customer Experience: Communicate effectively with colleagues and customers as part of delivering an exceptional customer experience.
  • Team Management: Manage, coach, and support the technical team.
  • Quality and Compliance: Ensure robust quality checks, stock maintenance, and management, audit, and compliance with company policies and protocols.
Requirements
  • Essential Skills and Experience:

    • Technical Knowledge: IT literate and familiar with web-based process and stock management systems.
    • Service Department Experience: Evidence of previous service department experience.
    • Coaching and Motivating: Evidence of coaching and motivating a team.
    • Technical Qualifications: Experience working as a fully qualified technician (preferred level 3).
    • Driving License: Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
    • Right to Work: Evidence of Right to work in the UK.
Benefits
  • Performance-Related Bonus:
  • Annual Leave and Purchase Scheme: 33 days annual leave (including bank holidays) in addition to an annual leave purchase and sales scheme.
  • Pension Scheme and Life Assurance:
  • Service Discounts: Discount on Service Bodyshop and Parts.
  • Volunteer Day: 1 day each year to volunteer for a charity of your choice.
  • Perks at Work: Access to Perks at Work discount website.


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