Workshop Operations Manager
2 months ago
Location: Alperton, Wembley
Salary: Up to £40,000 (depending on experience) + up to 12.5% bonus + benefits
Job Type: Full-time, Permanent
Hours: 45 hours a week, Monday to Friday and Saturday's on a rota basis
About the Role:
We are seeking an experienced Workshop Controller to join our team at Pybus Recruitment. As a Workshop Controller, you will be responsible for driving the standard in customer car leading and motivating the staff and facilities of the Workshop efficiently to ensure a high level of productivity and quality.
Key Responsibilities:
- Negotiate and agree all targets and Key Performance Indicators to deliver the required results from the workshop.
- Allocate work to Technicians as appropriate, to ensure the smooth running of the workshop and the most profitable customer-focused results.
- Liaise with the Service department, and provide technical advice to colleagues and customers.
- Ensure all incoming work is planned and managed effectively.
- Communicate effectively with colleagues and customers as part of delivering an exceptional customer experience.
- Manage, coach and support the technical team.
- Ensure robust quality checks, stock maintenance and management, audit and compliance, and Health & Safety in line with company policies and protocols.
Requirements:
- IT literate, and familiar with web-based process and stock management systems.
- Evidence of previous service department experience.
- Evidence of coaching and motivating a team.
- Experience working as a fully qualified technician (preferred level 3).
- Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
- Evidence of 'Right to work in the UK'.
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