Workshop Operations Manager
2 months ago
Job Title: Workshop Controller
**Job Summary:**
We are seeking a highly skilled Workshop Controller to join our team at Pybus Recruitment. As a Workshop Controller, you will be responsible for driving the standard in customer car leading and motivating the staff and facilities of the Workshop efficiently to ensure a high level of productivity and quality.
**Key Responsibilities:**
* Negotiate and agree all targets and Key Performance Indicators to deliver the required results from the workshop.
* Allocate work to Technicians as appropriate, to ensure the smooth running of the workshop and the most profitable customer-focused results.
* Liaise with the Service department, and provide technical advice to colleagues and customers.
* Ensure all incoming work is planned and managed effectively.
* Communicate effectively with colleagues and customers as part of delivering an exceptional customer experience.
* Manage, coach and support the technical team.
* Ensure robust quality checks, stock maintenance and management, audit and compliance, and Health & Safety in line with company policies and protocols.
**Requirements:**
* IT literate, and familiar with web-based process and stock management systems.
* Evidence of previous service department experience.
* Evidence of coaching and motivating a team.
* Experience working as a fully qualified technician (preferred level 3).
* Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
* Evidence of 'Right to work in the UK'.
**About the Role:**
Our client is an independent dealer group which operates a network of 61 dealership sites in the UK and channel islands. The role is full time and permanent, with 45 hours a week – Monday to Friday and Saturday's on a rota basis. The successful candidate will be responsible for driving the standard in customer car leading and motivating the staff and facilities of the Workshop efficiently to ensure a high level of productivity and quality.
**What We Offer:**
* Performance Related Bonus.
* 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
* Pension Scheme & Life Assurance.
* Discount on Service, Bodyshop and Parts.
* 1 day each year to volunteer for a charity of your choice.
* Access to Perks at Work discount website.
**How to Apply:**
To apply for this role, please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment.
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