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Workshop Operations Manager
2 months ago
We are seeking a highly skilled and experienced Workshop Controller to join our team at Pybus Recruitment Ltd. As a key member of our operations team, you will be responsible for driving the standard in customer car leading and motivating the staff and facilities of the Workshop efficiently to ensure a high level of productivity and quality.
Key Responsibilities- Target Setting and Achievement
- Negotiate and agree all targets and Key Performance Indicators to deliver the required results from the workshop.
- Workforce Management
- Allocate work to Technicians as appropriate to ensure the smooth running of the workshop and the most profitable customer-focused results.
- Customer Service and Support
- Liaise with the Service department and provide technical advice to colleagues and customers.
- Ensure all incoming work is planned and managed effectively.
- Communicate effectively with colleagues and customers as part of delivering an exceptional customer experience.
- Team Management and Development
- Manage, coach, and support the technical team.
- Ensure robust quality checks, stock maintenance, and management, audit, and compliance with company policies and protocols.
- Essential Skills and Experience
- IT literate and familiar with web-based process and stock management systems.
- Evidence of previous service department experience.
- Evidence of coaching and motivating a team.
- Experience working as a fully qualified technician (preferred level 3).
- Fully driving license held for a minimum of 6 months with fewer than 9 penalty points.
- Evidence of Right to work in the UK.
- Performance-Related Bonus
- Annual Leave and Leave Purchase Scheme
- Pension Scheme and Life Assurance
- Discount on Service Bodyshop and Parts
- Volunteer Day
- Access to Perks at Work Discount Website
