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Sales Development Representative
2 months ago
About CSG
CSG is a leading environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine.
Our Vision
Our vision is to be the best people who work together for a cleaner, safer future where everyone can thrive. We are passionate about promoting sustainable waste management practices to help reduce the UK's carbon footprint and protect the environment for future generations.
Job Summary
We are seeking a highly motivated and results-driven Sales Development Representative to join our team. As a Sales Development Representative, you will be responsible for supporting the Telesales Manager to lead and implement the domestic sales growth strategy. You will also be responsible for growing and developing new customer base in areas of low penetration, ensuring the highest levels of customer satisfaction are maintained, and delivering sales and associated profit margins in line with expectations.
Key Responsibilities
- Support the Telesales Manager to lead and implement the domestic sales growth strategy.
- Grow and develop new customer base in areas of low penetration.
- Ensure the highest levels of customer satisfaction are maintained.
- Deliver sales and associated profit margins in line with expectations.
- Manage the sales pipeline of leads from the company data, self-generated, marketing, and other sources across the business.
- Reduce the number of cancelled customers by establishing the reason for cancellation and acting in the best interests of the company and customer to retain the business.
- Cross-sell and up-sell new products and services to new and existing customer base.
- Effectively communicate with all functions within the business to ensure customer satisfaction is guaranteed.
- Ensure all customer activity is logged on the CRM package, including all interaction, calls, emails, meetings, opportunities, quotes, and complaints.
- Support the achievement of daily, monthly, and annual targets, including call, quote, and sales targets.
- Ensure Key Performance Indicators (calls per hour, wrap, calls answered) are adhered to and exceeded.
- Ensure revenue generation above targeted parameters to ensure the growth and sustainability of the role and business.
Person Specification
We are looking for a highly motivated and results-driven individual with the following skills and experience:
- Experience of working in a fast-paced customer service environment.
- Effective verbal and written communication skills, including the ability to effectively deal with telephone and email enquiries.
- Maintains and inspires a results-driven approach, focuses on results and critical performance indicators.
- Identifies opportunities and is proactive in putting forward ideas and potential solutions.
- Good IT skills with experience of using MS Outlook, Word, and Excel.
- High level of accuracy and attention to detail.
- Effective organisational skills.
- Evidence of ability to work co-operatively with others to meet tight deadlines.
What We Offer
As a Sales Development Representative at CSG, you will have the opportunity to work with a leading environmental company, develop your skills and experience, and contribute to the growth and sustainability of the business. We offer a range of employee benefits, including an attractive basic salary, annual bonus scheme, long service award, employee recognition schemes, employee referral bonus scheme, attractive pension plan, share options, company perks, further development opportunities, and company healthcare cash plan.
