Chatbot Content Optimisation Specialist
3 weeks ago
We are looking for a highly skilled Chatbot Content Optimisation Specialist to join our team at esure Group.
">As a key member of our digital team, you will be responsible for creating high-quality content for our chatbot and other help channels, ensuring that they meet the needs of our customers and align with our brand tone and style.
">Key Responsibilities:
- Create high-quality content for our chatbot and other help channels, using a combination of proactive data analysis, collaboration with key stakeholders, and great writing.
- Work closely with our product owners and business analysts to ensure that content is aligned with business goals and customer needs.
- Conduct keyword research to identify relevant and high-performing keywords for content optimisation within online help funnels.
- Analyse competitors' online content and identify opportunities to stay ahead.
Requirements:
- Experience writing content for chatbots and help channels.
- Good analytical abilities, an inquisitive nature and not settling until all questions are answered and understood.
- Ability to document insights and opportunities to improve content
- Ability to write clear, correct content in esure's tone and style.
What We Offer:
- Competitive salary £45,000-£55,000 per annum.
- Bonus scheme recognising your contributions.
- 25 days annual leave plus 8 flexible days.
- Flexible work options, including hybrid and part-time.
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