Information Services Manager

1 week ago


Canary Wharf, Greater London, United Kingdom Queen Mary University of London Full time
About the Role

This is a permanent full-time (35 hours per week) position based primarily at the Mile End Campus in London. The post holder will be required to work at other sites, including Whitechapel and West Smithfield Libraries.

Job Summary

The Library Supervisor will provide high-quality support services for students and staff at Queen Mary University of London. This includes providing drop-in help for students about library spaces, lending services and e-resources on a service point. The successful candidate will also spend part of each working day on a service point, assisting with general enquiries and providing information to users.

About You

To be considered for this role, you will have either a first degree or other recognised qualification in a relevant subject area such as Library & Information Studies, or substantial relevant work experience at progressively higher levels.

Key Responsibilities
  • Provide excellent customer service to students and staff, responding to queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues across the Library and University to achieve shared goals and objectives.
  • Maintain accurate records and reports related to user interactions, feedback and other key performance indicators.
  • Develop and implement effective communication strategies to promote library services and resources to stakeholders.
Benefits

We offer a competitive salary, access to a generous pension scheme, 30 days' leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work-life balance and family-friendly employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

Salary

The estimated salary for this role is £25,000-£32,000 per annum, depending on experience.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable. We continue to foster social justice and improve lives through academic excellence and innovation.


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